FAQs

All orders are delivered within 5 to 8 business days from the date of purchase. You'll receive a tracking number by email once your order ships so you can follow it every step of the way.

Shipping is completely free on all orders to the US — no minimum order required.

At this time, Shutter Pro ships exclusively within the United States. We're working on expanding internationally — stay tuned!

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update the address. Once the order is in transit, we're unable to make changes.

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method.

Yes! To exchange an item, simply return the original and place a new order for the item you want. This ensures the fastest turnaround for you.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime from your account page under Order History.

Orders can be cancelled or modified within 24 hours of placement, provided they haven't been fulfilled yet. Please contact us immediately if you need to make a change.

We're sorry to hear that! Please email us within 48 hours of delivery with photos of the damaged item and packaging. We'll send a replacement or issue a full refund at no extra cost to you.

Absolutely. Shutter Pro is an authorized dealer — every product we sell is 100% brand new, genuine, and comes with the full manufacturer's warranty.

Yes. All cameras and accessories come with the manufacturer's warranty. Warranty terms vary by brand — Canon, Nikon, Sony, and Fujifilm typically offer 1-year limited warranties.

We strive to offer the most competitive prices in the US. If you find a lower price on an identical item from an authorized retailer, contact us and we'll do our best to match it.